When Healthcare Listens

When Healthcare Listens

By Dr Catherine W. Dunne MSc.D., RGN (GPN), M.H.I.T.

There are moments in healthcare that stay with you long after the consultation has ended.

Not because of a remarkable diagnosis or a breakthrough treatment, but because of something much simpler.

Somebody chose to listen.

Throughout my years as a General Practice Nurse and Integrative Holistic Practitioner, I have learnt that the most important conversations rarely begin with certainty. They begin with questions.

“Tell me what you’ve noticed.”

“What worries you?”

“What else have you tried?”

“Is there anything you haven’t yet told me?”

These are not signs of uncertainty or weakness. They are signs of good clinical practice.

Over the past few weeks, I have found myself reflecting on something that has very little to do with blood tests, scans or prescriptions.

It has everything to do with listening.

As nurses, we are taught to observe. We assess, examine, investigate and document. We are also taught to question. Does this fit? Have I missed something? Is there another explanation?

Curiosity has always been one of medicine’s greatest strengths. Without it, we would never have discovered antibiotics, insulin or MRI scanners. Every advance in medicine began because someone noticed something unusual and decided it was worth asking another question.

During that time, I had the privilege of observing a patient navigate a particularly complex journey through another country’s healthcare system. The medical details are not the important part of this story. What stayed with me was something much quieter.

It was the conversations.

There were surgeons, oncologists, radiologists and specialist nurses involved. There were differing opinions and decisions that could have life-changing consequences. Yet despite the complexity of the case, one thing stood out above everything else.

People listened.

In today’s healthcare environment, that should perhaps not feel remarkable. Yet sometimes it does.

The patient openly shared every aspect of her support network, including complementary approaches that many people might hesitate to mention. What impressed me was not that every perspective was accepted, but that every perspective was heard. Nobody dismissed her. Equally, clinical decisions remained firmly grounded in scientific medicine.

Instead, the information was acknowledged, documented and placed alongside the scans, the blood tests and the clinical findings. The decisions that followed remained firmly grounded in medical evidence, yet the patient herself remained at the centre of the conversation.

That stayed with me.

Listening does not mean agreeing.

That may be one of the most misunderstood ideas in modern healthcare.

Listening is not the abandonment of science

It is not the acceptance of every explanation.

It is simply the willingness to hear another human being before deciding what comes next.

As healthcare professionals, we do not have to accept every explanation that a patient offers. Nor should we abandon critical thinking. Our responsibility is to evaluate evidence carefully and to practise safely.

But there is a profound difference between saying, “I don’t agree,” and making someone feel they cannot speak.

Patients rarely place their trust in one person alone. They seek support from spouses, friends, family, clergy, counsellors, physiotherapists, herbalists and countless others. Some pray. Some meditate. Some spend time in nature. Some simply need somebody who will sit beside them when life becomes frightening.

The question is not whether we would make the same choices.

The question is whether patients feel safe enough to tell us about them.

When they do, healthcare becomes stronger, not weaker.

Open conversations allow us to identify potential interactions, understand what motivates our patients and build relationships based on honesty rather than secrecy.

Looking back over my nursing career, I have come to realise that some of the most valuable words we can ever say are not particularly technical.

Not “I know.”

Not “You’re wrong.”

Not even “I’ve seen this before.”

Sometimes the most important words are simply:

“Tell me more.”

Those three words invite curiosity rather than judgement.

Perhaps that is where truly patient-centred healthcare begins.

Looking back over my own career, I have come to believe that patients rarely expect us to have every answer. They understand that medicine is complex and that uncertainty is sometimes unavoidable. What they hope for is something much simpler. They hope to be heard.

Perhaps that is why, after so many years in nursing, one of the comments I hear most often from patients is not “thank you for treating me”, but simply, “thank you for listening.” Every time I hear those words, I am reminded that listening is not an interruption to healthcare. It is healthcare.

Not with certainty.

But with the courage to listen.

I hope you feel inspired. Look after your body, and it will keep you healthy.

Catherine

CWD | 10 July 2026 | Ireland

Holistic Healthcare Wexford
Integrative · Mindful · Patient-Centred

About the Author

Dr Catherine W. Dunne MSc.D., RGN (GPN), M.H.I.T. is an Integrative Nurse and Holistic Practitioner based in Ireland with over 37 years of clinical experience. Her work combines evidence-informed nursing practice with holistic healthcare, education, herbal medicine and patient-centred care. She is passionate about building respectful bridges between conventional healthcare and complementary approaches while always placing patient safety, informed choice and open communication at the centre of care.

Author’s Note:

This article was inspired by a real clinical journey. To protect patient confidentiality, all identifying details, locations and contextual information have been removed or altered. The reflections shared are intended to encourage thoughtful discussion about the importance of listening within healthcare and should not be interpreted as personalised medical advice.

Something Has Changed

Observations from a Rural General Practice Nurse

By Dr Catherine W Dunne MSc.D | M.H.I.T. | Registered Nurse

After nearly four decades of nursing, I’ve learned to trust one thing above almost everything else: observation.

Sometimes it tells you everything is exactly as expected.
Occasionally it whispers that something has changed.

And every so often, something makes you pause.
Not because you have an answer.
But because, after many years of practice, your instinct quietly tells you:

“This doesn’t feel quite the same.”

This year, I have found myself pausing more than once.

It is only June, yet I have the impression that I am seeing more Escherichia coli urinary tract infections than I would normally expect.

That observation alone might not seem remarkable.

What has caught my attention is something else.

Throughout most of my nursing career, E. coli urinary tract infections were largely associated with post-menopausal women. It was a familiar pattern that remained fairly consistent over many years working in General Practice.

This year, however, feels different.

Perhaps colleagues in other parts of Ireland are noticing similar changes. Perhaps they are not. That, in part, is why I decided to write this reflection.

Before publishing this article, I posed a simple question to fellow General Practice colleagues. I wasn’t asking for explanations or theories. I simply asked whether anyone else had noticed an apparent increase in E. coli urinary tract infections, particularly in men over 70 years of age.

The early responses were striking in their consistency. Comments included “Yes,” “Definitely,” and “Yes, men with UTIs were not previously an issue, but now they are.”

These responses are, of course, anecdotal and cannot be interpreted as evidence. They do not demonstrate a national trend, nor do they explain why such a pattern might exist. What they do suggest is that the question itself may be worth asking.

I am also seeing more positive urine cultures in men.

I do not yet know why.

That is perhaps the most important sentence in this article.

And I am comfortable saying so.

As healthcare professionals, we are often expected to have answers. Yet many important discoveries in medicine did not begin with answers.
They began with observation.
Someone noticed a pattern.
Someone recognised that something seemed different.
Someone asked a question.

Nursing has always been rooted in observation. Long before laboratory reports, imaging, and sophisticated diagnostic tests, nurses were taught to watch, to listen, and to notice subtle changes that might otherwise be overlooked.

Although modern medicine has transformed healthcare in countless positive ways, that fundamental skill remains just as important today.

A Different Kind of Rural Community

When people think about urinary tract infections in older adults, they often picture frail individuals living in residential care, people with multiple chronic illnesses, or those taking a long list of medications.

That is not the population I work with.

I am privileged to work in a rural General Practice in County Wexford, where many of our older patients continue to lead remarkably active lives.

Many still farm.

Some climb into large tractors every morning without a second thought.

Others continue to care for dairy herds, beef cattle, sheep, horses or alpacas.

Many maintain vegetable gardens and allotments.

Others fish, golf, walk, cycle or participate actively in retirement groups and community organisations.

Some of my patients in their eighties appear fitter than people thirty years younger.

In fact, it is not uncommon for me to see their adult children attending the surgery more frequently than they do.

That is one of the reasons this observation has stayed with me.

While an ageing population undoubtedly contributes to many health trends, it does not fully explain what has caught my attention within my own practice.

These are, for the most part, people who have remained physically active throughout their lives.

Looking Beyond the Laboratory

General Practice nursing teaches you to notice things that rarely appear in textbooks.

You notice changes in behaviour.

You notice subtle differences in appearance.

You notice when a patient says, “This isn’t like me.”

You also notice patterns that cannot always be explained immediately.

Alongside the apparent increase in E. coli urinary tract infections, I have found myself making other observations over the years.

Patients taking allopurinol, for example, often produce urine with a particularly strong odour, yet their urine cultures are frequently completely normal.

Similarly, it has always interested me that many pregnant women produce surprisingly concentrated, dark amber urine despite having normal urine cultures and otherwise uncomplicated pregnancies.

These are not conclusions.

They are simply observations.

Perhaps they are unrelated.

Perhaps they are entirely insignificant.

Or perhaps they are small pieces of a much larger picture that we do not yet fully understand.

One of the privileges of working within the same community for many years is that you begin to recognise when familiar patterns begin to shift.

Medicine Begins With Questions

Healthcare understandably places great importance on evidence.

It should.

Evidence protects patients, guides treatment and improves outcomes.

But evidence itself has to begin somewhere.

Often, it begins with someone asking a simple question.

“Has anyone else noticed this?”

Many of the advances we now take for granted started because observant clinicians recognised something that did not fit the expected pattern.

Not every observation proves to be important.

Sometimes there is a perfectly straightforward explanation.

Sometimes seasonal variation explains everything.

Sometimes changes in testing practices or referral patterns account for what initially appears unusual.

And sometimes…

Something genuinely has changed.

The challenge is recognising which is which.

Why I Am Paying Attention

I may discover in six months’ time that my observations were simply part of an unusual seasonal fluctuation.

I hope that is the case.

Equally, I may discover that colleagues working in other parts of Ireland have quietly been noticing similar trends.

At this stage, the answer remains uncertain.

What I do know is this:

After nearly four decades of nursing, I have learned to trust the value of careful observation.

It has taught me to remain curious rather than certain.

To ask questions rather than rush towards conclusions.

To keep learning.

Perhaps that is one of the greatest lessons nursing ever teaches us.

Not that we will always have the answers.

But that we should never stop noticing.

Final Thoughts

One of the privileges of spending almost forty years in General Practice is the continuity it provides.

You care for families across generations.

You watch children become parents.

You care for people through illness, recovery and healthy ageing.

And because you see those same familiar faces year after year, you also begin to recognise when something quietly changes.

Whether my observations prove to be significant or not remains to be seen.

For now, I shall simply continue to observe, to ask questions, and to listen.

Every advance in medicine began because someone first noticed something that deserved a closer look.

I would be interested to hear whether other General Practice Nurses, Practice Nurses and General Practitioners are noticing similar patterns in their own communities.

I hope you feel inspired. Look after your body, and it will keep you healthy.

Catherine

CWD | 26 June 2026 | Ireland

Holistic Healthcare Wexford
Integrative · Mindful · Patient-Centred

About the Author

Dr Catherine W. Dunne MSc.D. is a Registered General Nurse with over 37 years of clinical experience in primary care in Ireland. Alongside her work in General Practice Nursing, she is the founder of Holistic Healthcare Wexford and co-founder of Aumvedas Academy.

With a background that bridges conventional medicine and holistic practice, Catherine has a particular interest in the area where patients are often told “everything is normal,” yet still feel unwell. Her work focuses on helping people understand what their body is communicating, especially in relation to energy, stress, metabolic function, and recovery.

Through a combination of clinical knowledge and holistic support, she works with individuals to restore balance, improve resilience, and support long-term wellbeing.

Based in Wexford, Ireland.

Disclaimer

This article is for informational and educational purposes only and is not intended as medical advice. It does not replace consultation with a qualified healthcare professional. Patients should always seek appropriate medical guidance regarding their individual health needs and before making changes to treatment or care.

The Gap in Care – How Mindfulness, Ayurveda, and patient behaviour are reshaping healthcare without permission

By Dr Catherine W. Dunne, MSc.D., RGN (GPN), M.H.I.T.
Holistic Healthcare Wexford | Co-founder, Aumvedas Academy

In everyday clinical practice, there is a quiet shift happening.

Patients are no longer relying solely on conventional medical care. Alongside prescribed treatments, many are turning to mindfulness, herbal medicine, traditional systems such as Ayurveda, and other complementary approaches to support their health.

What is striking is not that this is happening but that it is often happening without discussion.

Patients frequently do not disclose these choices. Not because they are careless, but because they anticipate dismissal. Over time, this has created a subtle but important gap in care, one where clinical oversight is absent, not by design, but by disconnect.

Patients Are Already There

This shift is not theoretical.

It is visible in daily practice:

  • Patients using breathing techniques to manage anxiety
  • Individuals exploring herbal supports alongside prescribed medications
  • People adopting dietary patterns based on traditional systems
  • A growing reliance on self-guided health approaches

Whether acknowledged or not, this is now part of modern healthcare behaviour.

The question is no longer if patients are engaging with these approaches, but whether healthcare is willing to recognise it.

Mindfulness: A Practical Clinical Tool

Mindfulness has moved beyond the realm of “wellness” and into something far more practical.

At its core, it supports regulation of the nervous system.

In clinical terms, this translates to:

  • Reduced sympathetic overdrive
  • Improved vagal tone
  • Better emotional regulation
  • Support in chronic stress, pain, and fatigue

For many patients, it is not an abstract concept. It is a tool that helps them cope, function, and stabilise.

And as one colleague recently put it: ‘sometimes it is the very thing that keeps a person steady in the middle of overwhelming pressure.’

Ayurveda and Observational Medicine

Long before laboratory diagnostics, systems such as Ayurveda developed structured ways of understanding human health.

These systems observed:

  • Individual constitution and variability
  • Digestive strength and metabolic patterns
  • The impact of routine, environment, and rhythm

While the language differs from modern medicine, the underlying principle is familiar:

People respond differently.

In clinical practice, we see this every day; variability in response to medication, recovery time, tolerance, and resilience.

Ancient systems simply approached this from a different starting point.

Where Metaphysics Meets Physiology

There is also a layer of health that is harder to measure, but impossible to ignore.

Thought patterns influence stress responses.
Beliefs shape behaviours.
Emotional states affect physiology.

We see this reflected in:

  • Chronic stress conditions
  • Sleep disturbance
  • Immune function
  • Recovery outcomes

We may not yet quantify every aspect of this, but its impact is visible in patient presentation and progression.

Ignoring it does not make it irrelevant.

The Irish Context: A Growing Divide

In Ireland, there remains a cautious, at times resistant, stance toward complementary approaches within formal healthcare structures.

Meanwhile, patients are moving in a different direction.

Patients are seeking:

  • Holistic support
  • Preventative approaches
  • Greater involvement in their own care

In contrast, other healthcare systems, such as in parts of Europe, have begun integrating complementary medicine into training and practice.

This creates an uncomfortable reality:

Patients are moving forward.
Healthcare policy, in many cases, is standing still.

The Role of the Practitioner

This is not about replacing conventional medicine.

It is about acknowledging what is already happening and responding responsibly.

The role of the practitioner is to:

  • Create a space where patients feel safe to disclose
  • Understand potential interactions and risks
  • Offer grounded, evidence-informed guidance
  • Support without dismissing

Because when communication is absent, risk increases.

And when patients feel heard, care improves.

Closing Reflection

Patients are not waiting for permission to explore these approaches, they are already doing so.

The real question is whether healthcare chooses to ignore this shift, or to engage with it in a way that is safe, informed, and grounded in practice.

I hope you feel inspired. Look after your body, and it will keep you healthy.

Catherine

CWD 03 April 2026/Ireland

About the Author

Dr Catherine W. Dunne, MSc.D., RGN (GPN), M.H.I.T., is a Registered General Nurse with over 37 years of clinical experience in primary care in Ireland. Alongside her work in General Practice Nursing, she is the founder of Holistic Healthcare Wexford and co-founder of Aumvedas Academy.

With a background that bridges conventional medicine and holistic practice, Catherine has a particular interest in the area where patients are often told “everything is normal,” yet still feel unwell. Her work focuses on chronic disease management, metabolic health, and integrative approaches to patient care, combining clinical knowledge with evidence-informed complementary therapies.

She works with individuals to better understand what their body is communicating, particularly in relation to stress, energy, recovery, and overall resilience, supporting long-term wellbeing through a grounded, patient-centred approach.

Based in Wexford, Ireland.

Disclaimer

This article is for informational and educational purposes only and is not intended as medical advice. It does not replace consultation with a qualified healthcare professional. Patients should always seek appropriate medical guidance regarding their individual health needs and before making changes to treatment or care.

Who heals the Healer?

Doctors, Nurses, Therapists, Clergy, and other Healing Providers

CWD 25/10/2022 Ireland

Who heals the Healers?

We are all in danger of burnouts, but Doctors and us Nurses really do “feel” that pulling at the very essence of our being.

These are very stressful times and many are sick. Physically and emotionally. Usually you would attend your Family Doctor – GP for physical or organic help, or you may attend a Clergy or Therapist for emotional help … or, God forbid you end up on the hospital trolley in A&E (ER). And as you are now in their presence, looking for help, have you given the Healthcare Provider – Doctors, Nurses, Therapists, Clergy – a Thought of Your Time? Who Heals the Healer?

We are by no means immune to cases coming in and some touch us profoundly and we “bring it home”; something we were all taught, never to do. And to quote Rag’n’Bone Man: “I’m only human after all” – at the end of the day, that is exactly who we all are: Human.

Healing for Healers is a unique approach to address compassion fatigue, to listen to your body, and to connect to your inheritance. This includes both your inherited burdens and the true gifts of your lineage. You learn how to release what does not serve you, repair deep wounds, restore balance to the body, and replenish your energy and life force. As healers and care providers it is imperative to have a safe and containing place to receive this kind of support. It is possible to give and care for others while still honouring and providing for your own needs and health. 

Example once told to me:

 “Your healing space feels very relaxing and soothing. I think my patients would feel comfortable here“, said Dr. Emily Rawlings, as she stands in the middle of my office and looks around. She came to learn about my integrative practice of psychotherapy and intuitive healing as a resource for her patients. Her attention turns to the large coloured painting on the wall of a multi layered heart. She comments on how beautiful it is and how appropriate for the work that takes place here. She pauses for a moment. “I should also come here but it so hard to find the time for myself.” A tear wells up in her eye and she quickly wipes it away as if to dispel the unexpected sting of emotion. “Many of my patients are so ill and I come home so tired”. She lets out a deep sigh. “I get afraid that there won’t be enough left of me for my kids. Sometimes I just feel numb.” I notice her momentary sad and defeated expression. She then straightens out her slightly bent body and looks back at me with the composure of a strong competent doctor. 
The kind of Tired that Dr. Rawlings is talking about is not the kind that gets better with a good night’s sleep. Hers is a compassion fatigue. This is a tiredness that lives in our hearts and in our bodies from the empathy that we express for the people we are treating every day. It can take too much out of us emotionally when we are “feeling” with our patients their fears and their feelings of desperation. How can we bring support and caring to our patients when our own inner energetic container is over full? As healers and care givers it is vital to have a mechanism to replenish and restore ourselves. We also must release any lingering feelings that we unintentionally hold on to from our patients. Dr. Rawlings continues to provide her heart felt caring through her will, drive, and commitment to healing. With a depleted body, she pushes beyond, past her ‘tired’, ignoring her body’s aches, pains, and signals to listen. 



Thirty plus years ago, I chose a path that led me to care for people who were suffering deeply. The suffering had many forms such as severe burns, physical and emotional violence, and severe mental illness. People needed so much support to navigate the difficulties that life sent their way. Along with the feelings of pride, fulfilment, and joy that I received from this meaningful work, I also experienced the heaviness that comes from sharing in the depths of the human condition. I felt courageous and gratified that I carried this burden for so long without really knowing its impact. As my life became more complex and dense with responsibility, the heaviness increased. I desperately needed to address it. 

Energy healing along with deep body listening and body dialogue offered me this opportunity. I was guided to connect with my body by sensing and feeling what it was holding. I was also guided to learn how to release this holding.

During this process I discovered that I was not just a great holder but I was what I call, an ‘inherited holder’. This means one who comes from a long line of strong women holders. How then could I give up my ‘inheritance’? This made it more difficult to discern what was truly serving me in my life and what burdens were not really mine.

What is an Integrated Practice of being a Nurse and Intuitive Energy Healing?

The Intuitive Energy Healing approach to therapy recognizes that throughout our lives, our bodies store memories and traumas in the form of blocks. These blocks or ‘stuck’ energy impact both our physical and emotional health. Negative energy stored for long periods of time manifest as symptoms of depression, anxiety, insomnia, pain, and illness. They also arise as struggles in relationships, in the work place, and in creative expression. Hidden beneath layers of energy blocks are unconscious beliefs formed from earlier life experiences which limit our capacity to make real or healthy choices.

Together the healer and client identify where the blocks are held, discern the underlying beliefs, and find the pathways for release. During this process the client may experience significant and unexpected changes which create openings for growth and healing. The client and healer reflect upon the process and content of the session, building connections between body and mind.


What can I expect in a typical session? 

What Methods are used?

Every Intuitive Healer has their own methods and usually it is what they are most comfortable using.
In my case, I use Reiki Energy, Divine Energy, Chakra Energy, Radiesthesia Energy, Colour and Sound Vibrational Energies, Crystal Energy, Acupressure, Aroma Therapy and Massages, to name a few. I may only use two or three, or all of them; this depends on the client’s need for therapy. I am guided and follow intuition.

A typical session begins with traditional talk therapy focusing on those concerns which led the client to seek treatment. In order to deepen the work, we move to an energetic exploration of the body enabling client and healer to identify and clear blocks which are obstacles to healing. The body work may incorporate components of breath work, vocalisation, visualisation, guided imagery, movement, and hands on or hands over energetic healing. The healing moves back and forth between identifying and releasing blocks, and the reflection, understanding and integration of what has occurred. Sessions often close with a take-home exercise individually designed to help the client internalize the discovery process. A session can last up to 2 hours. Most require up to three such sessions to reach their goal, others feel the effects after the 2 hours.

If this resonates with you, call and leave a message, send and SMS or PM me directly – I will get back to you. Catherine.

Many thanks for taking the time reading this blog.
CWD 25.10.2022/Ireland